We take care of you inside and outside Puerto Rico!
As a member of our plan, you can take advantage of our Travel Assistance services from anywhere in the world while traveling for business or pleasure. With just one call, you can talk with assistance experts 24 hours a day, 365 days a year. There is no additional cost to the company or participant for using the assistance services provided by American Assist.
Main Benefits
Medical and dental referrals and coordination:
Referrals to the nearest locations, dispensaries or hospitals.
Prescriptions for glasses and prescription drugs in case of loss:
Transmission of urgent messages through primary physicians for the creation and mailing of medical prescriptions.
Medical monitoring:
Medication reminders and information relevant to your health.
Coordination of medical transport due to an accident or illness:
Guidance on addresses or medical assistance centers for the evaluation and treatment of a disease or condition.
Luggage Locating:
Guidance on the process for locating luggage and monitoring lost luggage once the insured provides all the required information.
Assistance in case of document loss or theft:
Guidance on collecting the necessary information to cancel credit cards or bank accounts. Coordination of monetary transfers in case of emergency. Contact information for the closest financial entities. Guidance and coordination of appointments at the nearest embassies for immediate help in the event of lost passports or official identification.
Transport for a family member in case of hospitalization:
Flight and hotel coordination, and the transport of a family member if necessary.
Accompaniments for minors:
Coordination and home caregiver references.
Return home due to an accident:
Hotel referrals and coordination of air or sea travel for the return to place of residence.
Return trip due to the death of a family member:
Hotel referrals and coordination of air or sea travel for the return to place of residence.
Legal assistance by phone:
Guidance and coordination of legal assistance by phone, based on the insured’s needs.
Transmission of urgent messages and conference calls:
Coordination of emergency messages.
Exclusions and Limitations*
Emergency services will only be provided outside the insured’s habitual residence. Likewise, any illness, injury or produced loss is excluded from the service under the following conditions:
- after 120 consecutive days of travel;
- given a suicide or attempted suicide, or any injury that was intentionally self-inflicted;
- given an act of war, declared or not;
- for participating in or practicing extreme sports;
- given an extraordinary natural phenomena;
- in the event of acts of terrorism, war, guerilla, mutiny or mass rioting, etc.;
- in the event of armed forces, armory or security force actions;
- in the event of accidents involving radioactive nuclear energy in the country where traveling;
- when the insured does not provide accurate and timely information which, due to its nature, does not allow the matter to be duly attended to;
- when the person requesting the service does not identify himself or herself as insured.
Certain restrictions, conditions or terms may apply.* Because American Assist is not a medical plan, these services do not include any medical expenses. All services must be coordinated by American Assist. If not administered by American Assist, they will not qualify for reimbursement if necessary. In no way is American Assist a supplementary medical plan. Insureds must abide by the general conditions, costs and recommendations of their medical plan. We recommend that you read all the service conditions of your medical plan provider. Depending on the origin and purpose of your trip, your conditions may change. Eligibility for coverage will begin on the day of your trip and will end on the day of your return, or when exceeding 120 consecutive days of travel.
This benefit may not be included in your coverage. Call our Customer Service Call Center to verify the information, if needed.
If you have questions about
the Traveler's Assistance Program,
contact MCS at:
1-888-758-1616
