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MCS Solutions
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      Helping you to protect your peace of mind

    There are times in which life seems to be overwhelming, affecting our spiritual balance and peace of mind. If you don’t seek the necessary assistance, your life problems could become more serious and have a negative impact in your everyday life.

    Fortunately, you have the support of MCS Solutions, availabl​e 24 hours, seven days a week, all year long.

    Just call 1-866-627- 4327.

    MCS Solutions offers you:​​

    • Access to a phone consultation services hotline 24 hours a day, 7 days a week, 365 days a year
    • Private and confidential services
    • A comprehensive employee assistance program
    • Mental health and substances abuse services (Pre-Authorization through MCS Solutions required)
    • Up to (8) visits to psychologists and social workers with no copayment

    Our care coordinators will help you identify if you need a clinical or personalized consultation. If you need clinical assistance, you will be referred to the corresponding clinical services. This process ensures that you will receive the best care. MCS recommends that all mental care and substances abuse benefits be coordinated through MCS Solutions. This coordination helps to guarantee that the patient will receive the most adequate service at the less restrictive level possible as established by the Puerto Rico Mental Health Act.

    This benefit may not be included in your coverage. Call our Customer Service Call Center to verify the information, if needed.

    When you call, you will receive services for:

    • Prevention, health, and maintenance
    • Care and alternative therapies for incurable illnesses
    • Avoiding premature death
    • Depression and anxiety
    • Decrease absenteeism at work
    • Work-related stress​​​​
    • Live a full and healthy life
    ​​

    We help you deal with these types of situations:

    • Marital and family problems
    • Alcohol and/or drug abuse
    • Avoiding premature death
    • Work-related stress
    • Changes in your professional career
    • Personal growth and development
    • Situations that require financial assistance
    • Situations that requires legal assistance

    What’s the cost of these services?

    None! There could be very few occasions in which additional counseling, resources, or specialized treatment may be needed involving additional costs. During your call, we will help you determine if the services you required are covered by our health plan, or if there will be any additional costs. Do not wait or continue with that situation anymore! MCS Solutions is easy to use, free, and above all, confidential.

    Frequently asked questions about MC​S Solutions​​​​​:​​
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