Questions and Answers

1. What is the MCS Club te Paga?

MCS Club Te Paga is a program that transforms the lives of our clients, cultivates a strong sense of belonging by connecting people with the community around us, providing a variety of value-added initiatives and services, and inspiring participants to achieve their health goals.

2. Who can participate in the MCS Club Te Paga?

Club Te Paga serves MCS members as well as the community in general. Through the different initiatives that are within the Program, people can identify the activities* in which they wish to participate. You can visit our calendar of activities by accessing our website: www.mcsclassicare.com/clubtepaga or through our Facebook group MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga).

*You will need to reserve your space by calling 939-759-5724 during the hours of 9:00 am to 4:00 pm. Space is limited to 15 people per day. For special needs meeting accommodations call 1.866.627.8183 (Toll Free) or 1.866.627.8182 TTY (Audio Impaired).

3. What initiatives are part of the MCS Club Te Paga?

MCS Club Te Paga offers the following initiatives*:

• Exercise Classes (Yoga, Zumba, Tai Chi, Aqua aerobics)
• Arts and Crafts
• Music, Dance and Bohemian
• Entertainment (Bingo, Board Games, Movies)
• Virtual Community on Facebook
• Health and Wellness Workshops
• Health Clinics
• Technology Workshops
• Community Activities with Community-Based Organizations
• Exclusive Discount Program for MCS clients

You can visit our calendar of activities by accessing our website: https://mcsclassicare.com/ClubTePagaCalendarioActividades or through our Facebook group MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga).

*You will need to reserve your space by calling 939-759-5724 during the hours of 9:00 am to 4:00 pm. Space is limited to 15 people per day. For special needs meeting accommodations call 1.866.627.8183 (Toll Free) or 1.866.627.8182 TTY (Audio Impaired).

4. What are the steps to register?

a) To be part of the MCS Club Te Paga events, visit the calendar of activities by accessing our website: www.mcsclassicare.com/clubtepaga or through our Facebook group MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga) so you can identify the activities in which you wish to participate.

*You will need to reserve your space by calling 939-759-5724 during the hours of 9:00 am to 4:00 pm. Space is limited to 15 people per day. For special needs meeting accommodations call 1.866.627.8183 (Toll Free) or 1.866.627.8182 TTY (Audio Impaired).

b) You can be part of our virtual community on Facebook where participants connect, share news, and access exclusive information for participants.

Sign up by following these simple steps:

1. Sign up in our Facebook group: MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga)

2. Join the club compliting the form through our website: www.mcsclassicare.com/clubtepaga
a) Include your email address
b) Name with surname
c) Mailing address
d) Telephone

3. Also, you can visit your nearest (https://mcsclassicare.com/en/Pages/contact-us/contact-us.aspx) and ask about events that will be held to set aside your space.

5. Where can I get additional information about Club Te Paga?

Our members and the community in general, can obtain information about MCS Club Te Paga through our MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga) , or through our website: www.mcsclassicare.com/clubtepaga o or by calling 1.833.590.2599 (Toll Free).

6. If you do not have social networks, where can you register and enjoy special Club Te Paga promotions and activities?

You can register through the website www.mcsclassicare.com/clubtepaga or by calling 1.833.590.2599 (Toll Free).

7. Where can I find the calendar or itinerary of activities?

The MCS Club Te Paga calendar and activities are promoted through our website: https://mcsclassicare.com/ClubTePagaCalendarioActividades, , the MCS Club Te Paga Facebook group (https://www.facebook.com/groups/mcsclubtepaga). and the media. In addition, you can visit our nearest service center https://mcsclassicare.com/es/Paginas/Contactanos/contactanos.aspx and ask about MCS Club Te Paga related activities.

8. Is it possible to request transportation to the on-site activities?

No. This would only apply to members who have the MCS Classicare plan with the transportation benefit for non-medical expenses, since they are eligible for the Special Supplemental Benefits for Members with Chronic Conditions (SSBCI) and can use their benefit to attend Club Te Paga activities. The member should check their benefit summary or call the Customer Service Center to validate eligibility.

9. Will the MCS Club Te Paga have a chat available?

Users will be able to ask questions and interact with other members in the MCS Club Te Paga Facebook group (https://www.facebook.com/groups/mcsclubtepaga). , as long as it is not service information or contains protected health information (PHI). To do so, you should contact the Service Center (https://mcsclassicare.com/en/Pages/contact-us/contact-us.aspx) who can provide you with more information.

10. Can service situations be resolved through MCS Club Te Paga?

We recommend that the insured or member contact the MCS Call Centers at 1.833.590.2599 (Toll Free) or visit one of our Service Centers (https://mcsclassicare.com/en/Pages/contact-us/contact-us.aspx) , located throughout Puerto Rico, to address situations and/or questions regarding your health coverage.

11. Is there a direct telephone number for MCS Club Te Paga?

You can contact the Customer Service Center at 1-866-627-8183 (TollFree). For audio impaired, you should call 1-866-627-8182 TTY.

12. What are the benefits of belonging to the MCS Club Te Paga?

MCS Club Te Paga members receive health and wellness information, in-person, and virtual activities, as well as exclusive content and discounts, while interacting with other Club members.

13. To be part of MCS Club Te Paga, do I need to have the plan card?

It is not necessary to have the plan card to enjoy the content of MCS Club Te Paga. However, some of the in-person events, as well as certain promotions will be exclusive for our policyholders and members, even if they do not have the benefit of the MCS Classicare Te Paga card or the MCS Personal Directo card.

14. Can they bring guests to the on-site activities?

Yes, some activities may be attended with a guest, others are only for MCS policyholders or affiliates. It is important that our policyholder or member contact the MCS Service Center and/or Call Center to notify them and confirm their participation. For special needs meeting accommodations call 1.866.627.8183 (Toll Free) or 1.866.627.8182 TTY (Audio Impaired).

15. Is there a cost to join the MCS Club Te Paga?

MCS Club Te Paga is completely free of charge. You can obtain information about the Club through our Facebook group MCS Club Te Paga (https://www.facebook.com/groups/mcsclubtepaga). ) or through our website: www.mcsclassicare.com/clubtepaga