We have developed this section within MCS’ website to provide you access to information and multiple functions that we know will be very useful to you. By accepting these Terms and Conditions, you will have access to updated information about your contract, capability to request cards duplicates, changes of address, and access to your claims and usage of your health plan coverage, among other functions.
The method previously used to inform you regarding the usage of your health coverage has been modifying to comply with the Privacy Standard dispositions of the HIPAA Law. The privacy of your medical information is important to us and we understand that it is personal and should be protected and maintained in extreme confidentiality.
At MCS, are committed to complying with the Privacy Standard dispositions of the HIPAA Law, which establishes controls over the use and publication of our members’ privileged health information (PHI). The information in this section is a general summary of the medical services received by you during the last year. The information contained in this section is a general summary of the medical services you received during the past year. All the information provided in this site is exact and reliable; nonetheless, MCS is not responsible for the use given to this information. This Security Services Agreement rules the services provided by Medical Card System, Inc. through the Internet.
You agree to accept the terms and conditions of this Agreement for provided services through the Internet. Any acceptance of all the terms and conditions of the Agreement for the services provided through the Internet, consent of what is being expressed in this agreement. You also accept receiving all publications included in this contract. Also, you accept that any notification regarding the services provided through this agreement will be published electronically. You will be responsible of any notifications regarding changes of email address provided through this agreement. Such changes could be notified at any moment according to the rules indicated in this Agreement.
MCS can amend this Services Agreement at any moment. MCS will notify any changes by mail or email. If you have any questions regarding these services, you can call the following phone numbers:
Metro Area: 787.281.2800Toll Free: 1.888.758.1616For the hearing impaired (TTY): 1-866-627-8182 Hours of Services: Monday thru Friday from 8:00 am to 8:00 pmSaturday from 8:00 am to 4:30 pm.
Controlling Authority - A Controlling Authority is any person that has legal authority to subscribe agreements on behalf of an organization or that has been identifying as such during the registration process.
Access Administrator - is any person designated by a Controlling Authority to create and maintain users, and has been identified as such during the registration process.
User - is the insured person with a MCS plan which is registered to use the site, or alternative person that the insured person have authorized to access or use the services.
Access Identifier - is a value that controls access to your organization’s data in MCS’s Systems.
The health information we include in the secure area of this site is for illustrative purposes and as a public service to promote health care. It does not represent or substitute a health professional’s advice. If you have a special care need, consult your doctor. MCS is not responsible for the use, interpretation or application by the site’s reader and/or user regarding the health information available on this site. We have provided details below on the services that MCS member will be able to access, once registered in our secure area, My MCS.
Anyone with access to MCS’ Internet systems containing sensitive information must adhere to the following:
A violation of the security requirements could result in the termination of access to the privileges and/or adverse disciplinary action that could include legal action. The local and/or federal laws could provide criminal penalties to any person that illegally accesses or uses a Government-owned or operated computer system. If you become aware of any violation to these security requirements or suspect that another person has used your ID number or password, you should report such information immediately to the Privacy and Security Official.
MCS is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Therefore, MCS does not collect any information from anyone under 13 years of age. Our website, products and services are intended for people who are at least 13 years old, or older.