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Contact us

Customer Service Center

787.281.2800 (Metro Area) o 1.888.758.1616 (Toll Free)

For the hearing impaired (TTY):


Office Hours:

Monday thru Friday 8:00 a.m. to 8:00 p.m.

Saturday from 8:00 a.m. to 4:30 p.m.

Provider Service Center

Provider Service Call Center

787.620.2535 (metro area) or 1.800.981.4766 (toll free)

Office Hour:

Monday to Friday from 8:00 a.m. to 5:00 p.m.

Saturday from 8:00 a.m. to 1:00 p.m.

Service Centers

MCS members can visit any of our Service Centers Monday through Friday from 8:00 a.m. to 5:00 p.m. Saturdays and Sundays will be closed.

MCS Plaza Centro de Servicio Hato Rey will be closed on Saturdays and Sundays. The Club Te Paga Plaza Las Américas will operate on Saturdays from 8:00 a.m. to 7:00 p.m. and on Sundays from 11:00 a.m. to 5:00 p.m.

Learn where they are located:

MCS Plaza Hato Rey Service Center
MCS Plaza, first floor, suite 105, 255 Ponce de León Ave., San Juan, PR 00916-1919
View on map
MCS Aguadilla Service Center
Aguadilla Mall, State Rd. #2 km 126.5, Booth 3 Suite 195, Lot #46, Aguadilla, PR 00605
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MCS Arecibo Service Center
Galería Pacífico Road 10 km 85.7, Bo. Tanamá Arecibo, PR 00612
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MCS Bayamón Service Center
San Miguel Plaza Building 2 Las Rosas Street Santa Cruz Corner Bayamón, PR 00961
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MCS Caguas Service Center
Back Street Road 1 km 33.3, Bo. Bairoa (next to McDonald’s), entrance to Angora Industrial Park 00725
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MCS Carolina Service Center
Escorial Office Building I, Parque Escorial Ste. 100. Bo. San Antón 1400 Sur Ave., Carolina, PR 00987
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MCS Fajardo Service Center
Local I Ralph Food Warehouse, on the corner of Road 3 and Igualdad Street, Km 45.5, Bo. Quebrada, Fajardo, PR 00738
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MCS Guayama Service Center
Commerce Plaza Condominium #1 Road 3, Int. Road 54, Local 101 D Guayama, PR 00784
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MCS Manatí Service Center
Manatí Plaza, PR149 int. PR2, Local 6 Manatí, PR 00674
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MCS Mayagüez Service Center

Santander Securities Plaza Bldg., #349 Hostos Ave., Suite 103 Mayagüez, PR 00680
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MCS Ponce Service Center

MCS Building, 601 Tito Castro Ave., Road 14 km 4.2, Ste. 105 Bo. Machuelo Abajo Ponce, PR 00716
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Club Te Paga Plaza Las Américas
2nd level Plaza Las Américas shopping mall, 252 Av. Franklin Delano Roosevelt, San Juan, Puerto Rico 00918

View on map

If you have any questions, contact us:

MCS Healthcare Holdings, LLC.

PO Box 9023547

San Juan PR 00902-3547

For more information about our services
or any questions, write us here