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    Customer Service Center

    787.281.2800 (Metro Area) o 1.888.758.1616 (Toll Free)

    For the hearing impaired (TTY):

    1.866.627.8182

    Office Hours:

    Monday thru Friday 8:00 a.m. to 8:00 p.m.

    Saturday from 8:00 a.m. to 4:30 p.m.

    Provider Service Center

    Provider Service Call Center

    787.620.2535 (metro area) or 1.800.981.4766 (toll free)

    Office Hour:

    Monday to Friday from 8:00 a.m. to 5:00 p.m.

    Saturday from 8:00 a.m. to 1:00 p.m.

    Service Centers

    MCS members can visit any of our Service Centers Monday through Friday from 8:00 a.m. to 5:00 p.m. Saturdays and Sundays will be closed.

    MCS Plaza Centro de Servicio Hato Rey will be closed on Saturdays and Sundays. The Club Te Paga Plaza Las Américas will operate on Saturdays from 8:00 a.m. to 7:00 p.m. and on Sundays from 11:00 a.m. to 5:00 p.m.

    Learn where they are located:

    MCS Plaza Hato Rey Service Center
    MCS Plaza, first floor, suite 105, 255 Ponce de León Ave., San Juan, PR 00916-1919
    View on map
    MCS Aguadilla Service Center
    Aguadilla Mall, State Rd. #2 km 126.5, Booth 3 Suite 195, Lot #46, Aguadilla, PR 00605
    View on map
    MCS Arecibo Service Center
    Galería Pacífico Road 10 km 85.7, Bo. Tanamá Arecibo, PR 00612
    View on map
    MCS Bayamón Service Center
    San Miguel Plaza Building 2 Las Rosas Street Santa Cruz Corner Bayamón, PR 00961
    View on map
    MCS Caguas Service Center
    Back Street Road 1 km 33.3, Bo. Bairoa (next to McDonald’s), entrance to Angora Industrial Park 00725
    View on map
    MCS Carolina Service Center
    Escorial Office Building I, Parque Escorial Ste. 100. Bo. San Antón 1400 Sur Ave., Carolina, PR 00987
    View on map
    MCS Fajardo Service Center
    Local I Ralph Food Warehouse, on the corner of Road 3 and Igualdad Street, Km 45.5, Bo. Quebrada, Fajardo, PR 00738
    View on map
    MCS Guayama Service Center
    Commerce Plaza Condominium #1 Road 3, Int. Road 54, Local 101 D Guayama, PR 00784
    View on map
    MCS Manatí Service Center
    Manatí Plaza, PR149 int. PR2, Local 6 Manatí, PR 00674
    View on map
    MCS Mayagüez Service Center

    975 Av. Eugenio María de Hostos, Mayagüez, PR 00680
    View on map
    MCS Ponce Service Center

    MCS Building, 601 Tito Castro Ave., Road 14 km 4.2, Ste. 105 Bo. Machuelo Abajo Ponce, PR 00716
    View on map
    MCS Plaza Las Américas Service Center
    2nd level Plaza Las Américas shopping mall, 252 Av. Franklin Delano Roosevelt, San Juan, Puerto Rico 00918

    View on map

    If you have any questions, contact us:

    MCS Healthcare Holdings, LLC.

    PO Box 9023547

    San Juan PR 00902-3547

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    For more information about our services
    or any questions, write us here