MCS’ growth has been achieved, precisely, because the company is constantly looking to optimize all its operational areas in order to provide its constituents with excellent service. The company relies on its more than 2,000 committed employees placed around Puerto Rico’s different offices.

The company is aware of the important role it performs as an agent of development in society. Not only as a contributor to the country’s economy or as a provider of employment and health services, but as an entity that can make a difference in the lives of people who live in the communities it serves.

MCS keeps undertaking community engagement initiatives, with the satisfaction of having contributed to the improvement of the quality of life of thousands of Puerto Ricans throughout the company’s 40 years of existence.

MCS currently provides a wide array of products and services focused on promoting healthy lifestyles that lead to the physical and emotional wellbeing of its more than 400,000 members.

Main Company Attributes

• A broad network of providers comprised of over 13,000 physicians, over 70,000 pharmacies in Puerto Rico and the U.S., dentists, laboratories and hospitals, among others.
• Team of trained clinical professionals and experts to effectively address the needs of our clients. Our staff’s expertise provides the experience and ability to help companies reduce unnecessary costs and establish competitive healthcare rates.
• Fast, dynamic, and cost-effective service. We promote long lasting relationships of trust with our members, employees, business partners and the community by fulfilling our commitment and goals to facilitate processes and quality health services.
• Innovative Wellbeing Program that promote a healthy lifestyle and help our insured members stay positive, active, and productive.
• Traveler’s Assistance Services Program valid anywhere in the world for MCS Life insureds traveling on business or leisure. With just one phone call, MCS Life insureds can get a hold of a team of experienced critical care personnel and certified physicians available 24 hours a day, 365 days a year, at no additional cost.
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Regulatory Agencies

MCS maintains compliance with the agencies in charge of regulating the healthcare industry. Among these are:

• The Office of the Commissioner of Insurance (OCI).
• The Medicare and Medicaid Service Centers (CMS).
• The Health Insurance Administration (ASES, by its Spanish acronym).
• The National Association of Insurance Commissioners (NAIC).
• Office of the Patient Advocate (OPP, by its Spanish acronym).
• MCS also complies with the Final Rule for National Standards for electronic transactions (including Electronic Data Interchange Transaction and National Code Set Standards for claims processing) of the HIPAA Act (Health Insurance Portability and Accountability Act) of 1996.
  

Our company stands out in the local health care industry for:

• ​​Personalized Client Service.
• Flexibility in our coverage designs and services access model.
• Quality and efficiency in clinical care.
  

Good Service Is Our ​Priority

Our purpose is to attend to service requests as soon as possible, by offering:

• Accessibility to communicate with our service representatives.
• Fast service when it comes to meeting your needs and resolving them right away.
• Accuracy and the ability to provide precise information.
• Human factor: courtesy, empathy, diligence, ability to listen and resolve situations in the shortest time possible.

Our Clients and Business Partners

MCS insures thousands of people in the service, distribution, manufacturing and finance industries, among others.

The company has a broad network of providers comprised of over 13,000 physicians, dentists, laboratories and hospitals, among others. It also provides access to a broad network of over 70,000 pharmacies between Puerto Rico and the United States.

MCS maintains strong business relationships with the various insurance brokerage firms in Puerto Rico and has about 450 active independent agents island wide.